EXCHANGE TERMS, CONDITIONS.
Exchanges done incorrectly will be refused and your credit card or check will be charged to return the items back to you.
We do not accept returns. No exceptions ! Please do not ask.
Special cut pieces 6 inch, 8 inch, and 10 inch Roller Wave, Flip or Hottie styles are final sale.
Items marked "final sale" item on orders page are not exchangeable.
All exchanges must be postmarked within 30 days of original order.
We exchange for style and/or color. Shipping charges will apply.
Credits will be done on merchandise only, not shipping charges.
NON SQUAD: INDIVIDUALS - You can exchange 2 times on 1 order within a 30 day period. If you still have color issues please ask for us for help Via Live Chat, email, phone or see color match help section.
SQUAD EXCHANGES: You can do 1 exchange order on any squad order. For example, this means that if you need to exchange 4 items off an order they are all to be done together one time only. Any other order past the 1 exchange order, it will be considered a new order. This is because of squad discounts applied to the original order. Original purchaser must do the exchange within 30 days of the original squad order.
Items must be in unused "same as new" condition not tried on, removed from package, worn, brushed, contain external odor or gel, hairspray, glitter or cut. It should have the original hair net, tag, plastic zip lock bag and cardboard wrap as sent to you, if applicable. The drawstrings should not be pulled. Writing on bags or tags of girls names is not acceptable return condition. A picture of damaged items will be put on file.
We have 30 BUSINESS DAYS from are receipt of the exchange item(s) to credit your account. You will not be notified that we have received your exchange. When returning item(s) to us, request a delivery conformation from the post office; this will allow you to track your returning exchange.
If you paid by personal check for your original order you can follow the mail exchange instructions below or replace your order online with a credit card for the new order. You will be refunded by check.
If you originally received a squad discount this will reflect on your credit during our credit process.
No prepaid envelopes are accepted in the exchange process.
If we cannot charge your card to return the item or process a mail exchange, we will try to email you then set aside the item until you contact us up to 60 business days, after which we will deem the item abandoned.
By placing an order with our company, you are agreeing to all company terms and conditions.
